We focus on communities and their values

OUR WORK IN THE COMMUNITY

Community Statement

OEH Group believes that everyone affected by a construction project should be protected from nuisance, danger, and pollution. Regardless of whether a project lasts for several months or only a few weeks, OEH is committed to keeping disruption to an absolute minimum. No two construction sites are identical, but there are two standard commitments that we make to the community: 

    – All works will be carried out with the utmost care for the safety of our operatives and the general public
 - Regular inspections of the site exterior will be made to ensure it remains clean, tidy, and free of obstructions
 

These two expectations are common to all construction sites, but this is only the starting point for OEH. Other factors, including site location and the type of works taking place, will call for additional mitigation strategies and these will vary from project to project. A site near to a busy shopping street may require a gantry to avoid disrupting shoppers and business owners, while a site in a built-up residential area may require restrictions as to when deliveries can be made. 

There is no “one size fits all” solution when it comes to property development and construction, but no matter the site, we take all necessary action to avoid inconveniencing our neighbours.

Feedback

OEH welcomes any and all feedback from the community. At the very minimum, we provide a community feedback box and display the name and contact number of the Site Manager on the hoarding.  

 Whenever possible, we also keep up a regular dialogue with residents, businesses, schools, and any other interested parties throughout the project to keep them informed about site activity.  

Our goal is to create our own foundation in the future. Contact us today if you wish to get involved and support us with this mission.

ENVIRONMENTAL RESPONSIBILITY

By its very nature, property development leaves a permanent mark on the world and this is a responsibility OEH takes seriously. We manage the direct environmental impact of our activities in various ways, most notably by taking a role in the design stages of a project whenever possible. This way, we ensure that environmental considerations are taken into account from the very beginning and that decisions on long-term sustainability are made long before construction starts. Once works are underway, we set environmental targets in accordance with national guidelines and put management systems in place to monitor the site performance and the factors that influence it.
 

Site Impact Reports

Our Site Managers complete a weekly site impact report, this records the electric, water, and gas usage on the site, as well as emissions generated by site traffic. We monitor these reports carefully so that any problem areas can be addressed as quickly as possible. If we notice that a site’s environmental targets are being consistently missed, we conduct a full review of site procedures to identify where improvements can be made.
 

Site Waste Management Plans

As required by the Environmental Agency, OEH establishes a detailed Site Waste Management Plan to ensure that unnecessary wastage is kept to a minimum and that all our operatives are aware of the correct disposal procedures. 

Our Site Waste Management Plans are developed in collaboration with a professional environmental consultant. Based on a thorough assessment of the site and project, the environmental consultant will make a detailed forecast of the quantities likely to occur in each waste stream. This allows us to then decide on the most efficient disposal strategy and keep track of our overall performance against the Site Waste Management Plan.

All site operatives are made aware of the Site Waste Management Plan during their inductions, and the Site Manager is responsible for ensuring the appropriate waste disposal procedures are followed. 

OUR VALUES

Aftercare

Our dedication to consistently delivering high quality and value for money projects is demonstrated by the regular request of feedback from our clients and consultants by the way of Customer Satisfaction Questionnaires. Our Aftercare Management Team ensures that clients are completely happy with the service they receive from us…

AFTERCARE

Our dedication to consistently delivering high quality and value for money projects is demonstrated by the regular request of feedback from our clients and consultants by the way of Customer Satisfaction Questionnaires. Our Aftercare Management Team ensures that clients are completely happy with the service they receive from us.

Customer care is a requirement of everyone working for the OEH Group including site operatives, subcontractors, office support / administration staff, and senior management.  Therefore, we provide the training and support for our teams to ensure they are equipped with the knowledge and the skills to provide this.

Not only do we listen to what our customers have to say, but we also utilise their comments to shape the way forward for future projects. We use these to pinpoint any improvements needed to be made within the company.

Corporate Social Responsibility

OEH Group understands that as a company, we have a responsibility towards our employees, customers, supply chain, and community. We are committed to our workforce and recognise the need to attract, recruit and retain employees with the attributes and experience necessary for the continued development of our business…

CORPORATE SOCIAL RESPONSIBILITY

OEH Group understands that as a company, we have a responsibility towards our employees, customers, supply chain, and community.

We are committed to our workforce and recognise the need to attract, recruit and retain employees with the attributes and experience necessary for the continued development of our business.

OEH Group offers a range of training opportunities including trainee development programmes, sponsoring staff to obtain further education qualifications, and supporting local labour initiatives. Staff loyalty to OEH is excellent, this is evident as many build their careers with us.

Maintaining high standards of business conduct is essential to enhance our overall performance, build trust and preserve and improve our reputation with customers.

At OEH Group we believe we can help to build a sustainable future by delivering positive economic and social outcomes for our customers.

We aim to meet sustainability challenges by making a firm commitment to sustainable development. We respond to the needs of our customers through responsible operations and work in partnership with them to deliver quality projects, without unnecessary impact on the environment. Wherever possible we purchase materials and components with a reduced environmental impact and source them locally.

We have a wealth of experience with sustainable methods and technologies and have completed many projects using these.

We promote excellent community relations and consider the wider impact on the communities in which we work. OEH Group takes a proactive approach on all projects to consult with stakeholders and end-users and creates opportunities for local people to become involved in our projects with an emphasis on inclusion.

Equality & Respect

OEH Group is committed to equality, and our equal opportunity and diversity policies are adopted throughout our organisation and endorsed by all of our staff. We understand our legal and ethical obligations as a fair employer and do not tolerate discrimination of any kind. We ensure the health, safety, and well-being of all our employees and are dedicated to providing an inclusive working environment…

EQUALITY & RESPECT

OEH Group is committed to equality, and our equal opportunity and diversity policies are adopted throughout our organisation and endorsed by all of our staff. We understand our legal and ethical obligations as a fair employer and do not tolerate discrimination of any kind.

We ensure the health, safety, and well-being of all our employees and are dedicated to providing an inclusive working environment.

We view diversity as an asset to our business and embrace a diverse workforce. From our recruitment processes through to the treatment of our employees, customers, and the communities in which we work. We consistently monitor and evaluate our practices to ensure compliance, fairness, and maintenance of our standards.

We condemn any behaviour that would treat anyone less favourably than another on the grounds of age, sex, race, religion, or disability and always make, wherever possible, any reasonable adjustments or arrangements to overcome a disadvantage.

Green Procurement

We have experience in using the latest green technologies such as PV, heat pumps, heat recovery, rainwater harvesting, insulation, water-saving devices, energy-efficient glass, etc. Our buying department ensures that all forest products are sustainably sourced, we require full FSC/PEFC chain of custody certification for all timber products supplied…

GREEN PROCUREMENT

We have experience in using the latest green technologies such as PV, heat pumps, heat recovery, rainwater harvesting, insulation, water-saving devices, energy-efficient glass, etc.

Our buying department ensures that all forest products are sustainably sourced, we require full FSC/PEFC chain of custody certification for all timber products supplied

Wherever possible we choose manufacturers who have achieved the BRE Standard, BES 6001 which promotes responsible sourcing of construction products.

To reduce our carbon footprint, we source heavy materials such as concrete, bricks, and blocks from manufacturers in the local area and wherever possible extend this to our other suppliers and subcontractors.

We attempt to limit the quantity of waste produced and sent to landfill, this can be achieved in a number of ways including ordering correct quantities, reducing packaging, and recycling waste materials.

Health & Safety

Health and Safety is integral to our business activities and we recognise and understand our responsibilities. We adhere to legislation including the Health and Safety at Work Act 1974. ​We strive for continuous improvement in our standards and aim to achieve a safe, risk-free working environment. We have produced a comprehensive Health and Safety Policy and all management…

HEALTH & SAFETY

Health and Safety is integral to our business activities and we recognise and understand our responsibilities. We adhere to legislation including the Health and Safety at Work Act 1974.

​We strive for continuous improvement in our standards and aim to achieve a safe, risk-free working environment. We have produced a comprehensive Health and Safety Policy and all management and site staff receive full training, which is constantly monitored and updated, and refresher courses undertaken. Our policy is reviewed annually and revised to reflect any changes in legislation.

As a company we expect our employees, subcontractors, and suppliers to comply with our Health and Safety Policy and to take individual responsibility to ensure that work is carried out to a high standard, without risk to themselves or others. Consultation with employees, clients, and our external consultants is an important part of our practices and it is through this process that we set targets to monitor our methods and performance.

Our Environment

The importance of protecting our environment is a key responsibility of our company. Not just to comply with regulations and codes of practice but to play our part in safeguarding the environment for the future. Our environmental commitments are integral to the daily running of our business…

OUR ENVIRONMENT

The importance of protecting our environment is a key responsibility of our company. Not just to comply with regulations and codes of practice but to play our part in safeguarding the environment for the future.

Our environmental commitments are integral to the daily running of our business. Our aims to increase recycling, minimise waste, reduce our carbon footprint, and efficiently manage our business are just the start of our efforts to reduce our environmental impact.

Our Environmental Policy provides the backbone to our commitments and is communicated to all our employees to ensure its success. Training is provided and regular updates are given to keep up with the latest research and findings. The policy is reviewed annually and our objectives measured. The targets set within the policy are reviewed and reported on regularly to make sure we are providing the necessary resources to meet them.

The use of sustainable methods in construction is something we have been implementing for a number of years. We have a wealth of experience with sustainable technology such as exhaust air heat recovery and rainwater harvesting.

Quality

Customer focus is at the heart of our business and delivering the highest quality of service is our ultimate goal for sustained success. Our quality management system forms the basis of our operations across the business and we employ an external quality assurance consultant to ensure compliance across all business activities…

QUALITY

Customer focus is at the heart of our business and delivering the highest quality of service is our ultimate goal for sustained success.

Our quality management system forms the basis of our operations across the business and we employ an external quality assurance consultant to ensure compliance across all business activities

In the pursuit of continuous improvement, we measure customer satisfaction and the feedback gained plays an integral role in compiling key performance indicators.

By using performance indicators and monitoring ourselves regularly, clients can be assured of the quality they can expect to receive when working with us. We listen and work with our clients closely to ensure our services add value and exceed expectations every step of the way.

Supply Chain

We insist on complete transparency in all areas including cost, quality, delivery, and problem-solving, our supply chain partners are obliged to gain and demonstrate commitment and understanding relating to these criteria. Established procurement procedures provide value for money. Once we are satisfied that bids are compliant…

SUPPLY CHAIN

We insist on complete transparency in all areas including cost, quality, delivery, and problem-solving, our supply chain partners are obliged to gain and demonstrate commitment and understanding relating to these criteria.

Established procurement procedures provide value for money.

Once we are satisfied that bids are compliant we ask our subcontractors and suppliers for alternatives as part of our value engineering exercise. These proposals are discussed with the project team to verify their acceptability.

Close working relationships enable us to provide the quality demanded by our customers. These relationships form the basis of our partnerships that provide customers with consistent quality and performance.

All subcontractors and suppliers are pre-qualified under our QMS procedures. Partnering takes this process a stage further ensuring effective three-way communication and interaction.

Regular meetings held between all stakeholders, including key supply chain partners keep everyone informed and concurrent and allow value engineering initiatives and exchange of ideas resulting in ownership of project delivery being spread throughout the team, enhancing respect for each member’s role.

Anti-Slavery Statement

Modern slavery encompasses slavery, servitude, human trafficking, and forced labour. This policy explains the OEH Group’s approach to modern slavery and sets out what you should do if you believe that any form of modern slavery is taking place within our business or supply chain. This policy applies to all individuals working on OEH Group sites in any form, including agency workers, volunteers, or contractors.

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